Returns Policy
Refund Policy
Returns
30 Day return policy - Within 30 days are are able to return your item for any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us first if you intend to return so we can discuss and send you the correct return address information.
After 30 days please contact us. If we accept the return there will be a 15% restocking fee. However please note we are under no obligation to accept the return after 30 days unless the item is faulty and covered by the product warranty.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pslfireandsafety.co.nz.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pslfireandsafety.co.nz and send your item to: 10 Akatea Road Glendene Auckland NZ 0602.
Shipping
To return your product, you should mail your product to: 10 Akatea Road Glendene Auckland NZ 0602
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
