Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pslfireandsafety.co.nz.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pslfireandsafety.co.nz and send your item to: 10 Akatea Road Glendene Auckland NZ 0602.

 

Shipping

To return your product, you should mail your product to: 10 Akatea Road Glendene Auckland NZ 0602

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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★ Judge.me Reviews

Let customers speak for us

53 reviews
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Nanuk 945 for Science

I bought this to house a bunch of YSI sensors and it works great. It is super robust and well built.

J
Nanuk 903 Small Hard Case - Graphite - Special
J.O.
An excellent dry box

I ordered a 903 and the construction is fantastic and at a very competitive price. By paying only a little more compared to the budget brands you are getting a far superior product.

K
Nanuk 904 Small Hard Case - Silver - Special
K.G.
The perfect little thing!

Great size and great quality carry case. Perfect for my purpose.

A
Nanuk 925 Medium Hard Case - Silver Special
A.B.
USED TO love Pelican!

I used to have a company which sold Pelican products, especially in the hazardous areas realm (our forte) like Super Pelilites etc. in conjunction with PSL. We also sold a considerable number of cases to people in our hazardous areas customer base, who shall remain nameless. These Nanuk cases have got Pelican beaten, hands down!! LOVE the latches!! Great value for money!!

M
Nanuk 904 Small Hard Case - Graphite - Special
M.Q.

Excellent