Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pslfireandsafety.co.nz.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pslfireandsafety.co.nz and send your item to: 10 Akatea Road Glendene Auckland NZ 0602.

 

Shipping

To return your product, you should mail your product to: 10 Akatea Road Glendene Auckland NZ 0602

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Judge.me Reviews

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Nanuk 945 Large Hard Case

What a case

I was expecting this case to be a good little case but the build quality is so good I’m try to think what else I need one for so I can buy another one. Love it and would definitely recommend these to anyone looking for premium protection.

Nanuk 945 Large Hard Case

laptop hard case

Excellent product, has a lot of room for chargers , adapters and misc.

Nanuk 915

Does the job in protecting a meter and no damage will happen when it's in the case