Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pslfireandsafety.co.nz.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pslfireandsafety.co.nz and send your item to: 10 Akatea Road Glendene Auckland NZ 0602.

 

Shipping

To return your product, you should mail your product to: 10 Akatea Road Glendene Auckland NZ 0602

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Judge.me Reviews

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Great product

Nanuk 960

Excellent product and very fast delivery.

I
Nanuk 930 Large Hard Case - Ex Display - Black
Iain Hutton
Great deal

Great case, better than other popular brands.

Nanuk Shoulder Strap

Excellent accessory and well made!

Great product!

The Nanuk case I received was excellent build quality, very competitively priced compared to similar items from different manufacturers (..which by the way are poor finish quality by comparison) Very happy with the case supplied and shipping was very fast. Will definitely buy Nanuk from now on. I would recommend Nanuk cases to anyone looking for a top quality ruggedised case at a very reasonable price. A+++